Thank you for choosing Qvik.World. We want you to be completely satisfied with our service. Please read this Cancellation and Refund Policy carefully before subscribing to any of our plans. This policy applies to both our subscription plans and our custom agent development services (see Section 3).
1. Subscription Cancellation
1.1 How to Cancel
You may cancel your subscription at any time through one of the following methods:
- Log into your account and navigate to Account Settings > Subscription > Cancel Subscription
- Contact our support team at [email protected]
- Click the cancellation link in your subscription confirmation email
1.2 Cancellation Timing
- To avoid being charged for the next billing period, please cancel your subscription at least 24 hours before your renewal date
- Once cancelled, your subscription will remain active until the end of your current billing period
- You will continue to have full access to all features until your paid period expires
1.3 No Contracts
We do not require long-term contracts. You can cancel your subscription at any time without penalties.
2. Refund Policy
2.1 General Policy
Due to the immediate access to our digital AI service, all purchases are generally considered final and non-refundable, except as outlined below or as required by applicable law.
2.2 Refund Eligibility
The following eligibility criteria apply to subscription plans only; refunds for agent development services are governed by Section 3 below. You may be eligible for a refund if ALL of the following conditions are met:
- You request the refund within 7 days of your initial purchase date
- You have sent fewer than 20 messages using our service
- Your request is submitted during your active subscription period
2.3 How to Request a Refund
If you believe you qualify for a refund:
- Contact us at [email protected] or through our Contact Us form
- Include your account email, purchase date, and reason for the refund request
- We may ask for additional information to verify your identity and eligibility
- Refund requests are typically processed within 5-7 business days
2.4 Non-Refundable Items
- Partial subscription periods (no prorated refunds for unused time)
- Subscriptions purchased through third-party platforms (Apple App Store, Google Play Store) - these are subject to the respective platform's refund policies
- Add-on features or one-time purchases after they have been accessed
- Subscriptions that have been used beyond the eligibility criteria outlined above
- Custom agent development work that has been completed and delivered (see Section 3)
3. Custom Agent Development Services
In addition to subscription plans, Qvik.World offers custom agent development services, where our team designs and builds agents to your requirements. The following terms apply to these engagements:
3.1 Cancellation Before Work Begins
If you cancel before development has commenced, you will receive a full refund of any amounts paid, less any non-recoverable payment processing fees.
3.2 Cancellation During Development
If you cancel after work has commenced, you will be charged for all work completed and milestones delivered up to the date of cancellation. Any remaining balance for undelivered work will be refunded.
3.3 Delivered Work
Once an agent or deliverable has been delivered and accepted by you, or once seven (7) days have passed from delivery without a written objection, that deliverable is deemed accepted and is non-refundable.
3.4 Third-Party Costs
Where agents operate using your own third-party API keys or accounts, all charges billed by those third-party providers are between you and the provider and are not refundable by Qvik.World under any circumstances.
3.5 Written Agreements Prevail
If you have signed a separate statement of work, order form, or service agreement, its cancellation and refund terms will prevail over this section in the event of any conflict.
4. Third-Party Platform Purchases
If you purchased your subscription through:
- Apple App Store: Please refer to Apple's refund policy
- Google Play Store: Please refer to Google Play's refund policy
For platform purchases, you must request refunds directly through those platforms.
5. Automatic Renewal
- Your subscription will automatically renew 24 hours before the end of your current billing period
- You will be charged for the next period unless you cancel before the renewal date
- You will receive a notification before each renewal with pricing information
6. Service Issues
If our service is not functioning properly due to technical issues on our end, please contact us immediately at [email protected]. We will investigate the issue and may issue a refund or credit at our discretion if we cannot resolve the problem.
7. Chargebacks and Payment Disputes
- If you initiate a chargeback or reverse any payment, we reserve the right to immediately suspend or terminate your account
- We may contest chargebacks by providing evidence that the payment was authorized
- Chargebacks are considered a breach of your payment obligations
8. Price Changes
- We reserve the right to modify subscription pricing at any time
- You will be notified of any price changes via email or in-app notification
- Price changes will apply to renewals after the notification date
- If you do not agree with new pricing, you may cancel your subscription before the changes take effect
9. Consumer Rights
Nothing in this policy limits your rights under applicable consumer protection laws. Where local law provides stronger rights, those rights will prevail. Your country of residence or billing address determines which consumer protection laws apply.
10. Policy Updates
We may update this Cancellation and Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Cancellation and Refund Policy, please contact us:
- Email: [email protected]
- Contact Form: https://www.qvik.world